Shipping and Returns

Free Shipping Updates

We are pleased to offer complimentary shipping on all orders of $99 CAD or more (before taxes and after discounts), shipped to major locations across Canada.

Shipping

Black Sheep Organics ships via Canada Post, UPS or DHL. All orders require 2-3 business days of processing time to be picked, packed and prepared for shipping, unless otherwise noted. 

Duties and Tax

For international orders, the importer (i.e., customer) is responsible for any applicable taxes or duties on the shipment and will need to pay them before you can receive their order. 

Do you ship to my country?

Shipping options will be available at check out. For other country not listed online, feel free to send your shipping inquiries to our email sales@blacksheeporganics.com for more information.

Returns

At Black Sheep Organics, your satisfaction is important to us. We accept returns of unused and unopened products within 3 days of delivery for a store credit (excluding original shipping costs).

Returns must be sent to our warehouse by mail, and return shipping costs are the responsibility of the customer.

Before sending anything back, please email us at sales@blacksheeporganics.com. Include:

• Your name

• Order number

• Items you wish to return

• Reason for the return and proof

Please note:

• Returns are generally accepted under conditions, but we may handle special cases individually in the interest of customer satisfaction.

• Slight color variations due to natural ingredients are normal and do not indicate a product defect.

• We can only credit the amount paid directly to us, namely no shipping cost, brokage fee or duties are refundable.

If your order arrives damaged in transit, please contact us at sales@blacksheeporganics.com as soon as possible so we can assist.