Frequently Asked Questions
How can we help you?
If we did not answer your question please contact us at email@example.com.We will try our best to answer any concerns!
Do you ship to my country?
Shipping options will be available at check out. For other countries not listed online, feel free to send your shipping inquiries to our email firstname.lastname@example.org for more information.
How can I track my shipping?
A shipping confirmation will be sent to your email once tracking information is available.
Do you accept a refund?
We take anything back if you are within the 30-day time period. Returns can be made to our Richmond offices via mail. Contact email@example.com for return instructions before shipping. Kindly note that return shipping costs are the customer’s responsibility and we can only refund what was paid directly to us.
Need to make a return?
Refer to our shipping and returns for more information.
Why was my coupon not applied?
Please note that our coupons cannot be used with other promotions, such as discounted bundles.
What is the expiration date?
Lot number and/or the expiration date can be found on the label of each product of Black Sheep Organics. The best by date is two years from the manufacturing.
Where are grooming products manufactured?
All our shampoos, toothpaste, ear washes and sprays are made in GMP(Good Manufacturing Practice) compliant facilities in British Columbia, Canada.
Do I need to dilute the shampoos?
All of our shampoos can be used either directly from the bottle or by diluting them. For grooming shop use, we recommend a dilution rate of anywhere between 15:1 to 30:1, depending on the lather you would like to achieve and the ease with which it spreads on the coat.
Is the shampoo's viscosity (or thickness) related to the concentration?
When making natural liquid soap, the resulting product is a liquid with a viscosity similar to water. Thickeners are then added to make it easier to dispense and use. Our shampoo is of a medium thickness which pours and dispenses well without being too runny.
Does more lather mean more clean?
Answer ConSome people associate the amount of lather with the cleansing power of shampoo. In fact, it is not always the case. Our shampoo avoids adding excessive chemicals to make it lather a lot, as it might overdry your dog's skin. It cleans the coat well and rinses easily like it was never there but with a faint scent from EOs after each wash.tent
What does the off-leash spray do?
Ease the discomfort from foul odour and overly hydrated dog skin with a refreshing crisp forest air smell. This is not designed as a bug spray yet contains essential oils like cedarwood, lemongrass, eucalyptus and mint that are naturally insect repellent. This formula is with no artificial fragrance, plant-based and paraben free. Use it as a deodorizing cologne for dogs and soothe itchy dog skin from outdoor activities.
Can peppermint toothpaste be used on cats?
Cats and dogs react very differently to certain ingredients. The toothpaste is intended to be used on dogs only.
How to use essential oils properly on dogs?
Any direct contact with essential oils should be avoided for your dogs as they are powerful and highly concentrated. Our formulas are made with a carefully calculated precise percentage of EOs. For example, the toothpaste formula is formed based on the historical use of the ingredients and the accurate concentration of coconut oil and peppermint oil. Regular analysis and reports on final goods
Do you accept wholesale business orders?
For wholesale inquiries, please contact firstname.lastname@example.org for minimum order requirements.